Shipping policy

Thank you for choosing MALCOLM ABERNATHY. Based in Auckland, New Zealand, our onlinestore focuses on retailing premium fresh seafood products. We abide by strict cold-chain order handling protocols and adopt insulated packaging with ice packs to keep seafood fresh, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and insulated sealed packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All seafood orders will be delivered via chilled express shipping service, with an estimated delivery period of 2 to 5 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross-border customs inspections, extreme weather, regional traffic restrictions and official holidays. Fresh and frozen seafood requires temperature-controlled transit, and extended transit time may affect product condition.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
MALCOLM ABERNATHY shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. We do not recommend delivery to PO boxes or remote rural areas due to longer transit times for perishable seafood.
Lost or Damaged Packages
If your seafood parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date.
Long-distance cold-chain transportation may cause packaging rupture or partial thawing of frozen seafood products. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 6 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Refunds will not be approved without valid evidence submitted within the time limit.
Seafood Storage and Consumption Notice
All seafood products come with storage guidance. Fresh seafood must be refrigerated immediately upon receipt and consumed within the recommended shelf life. Frozen seafood should be kept continuously frozen. We reject after-sales claims for deterioration caused by improper storage, delayed collection of parcels and failure to follow storage instructions.
International Shipping and Customs Notice
We provide global cross-border shipping services for all seafood merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local food import declaration regulations. Some countries have restrictions on importing raw seafood, and buyers shall confirm local import rules before placing orders.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:Trade name: MALCOLM ABERNATHY
Phone number: +64 27 156 3485
Email: info@malabloi.shop
Physical address: 14 Sabre Place, Papatoetoe, Auckland 2025, New Zealand